Hamilton sees city-wide disruptions due to cybersecurity incident
- Michael Kras
- 26 Feb 2024
Ongoing IT issues due to a cybersecurity incident are currently impacting the City of Hamilton and affecting city services related to phone, email, and internet.
“At this time, experts are actively responding to the incident to determine the cause and potential impacts. Our priority is to safeguard the integrity of our systems and protect any sensitive or private information,” reads a release from the City.
“While the investigation is ongoing, we want to assure the community that we are taking this matter seriously and are collaborating closely with cybersecurity experts and relevant authorities to address the issue as quickly and effectively as possible.”
The City of Hamilton has become aware of a cybersecurity incident affecting our systems. Upon identification, our dedicated IT took immediate steps to investigate and mitigate the situation.
— City of Hamilton (@cityofhamilton) February 26, 2024
Release >> https://t.co/tr6WmNlbqH
These disruptions mean that Hamilton Street Railway (HSR) services are impacted until the issue is rectified.
HSR buses are running on their usual schedule, but without the aid of their computerized schedules, meaning that transit times may be more out of sync than is typical.
Additionally, the on-board bus stop annunciators are not currently operational. Transit users are advised to pay close attention to their forthcoming stops and can ask a bus operator for assistance if needed.
The HSR’s phone and email lines are also down for the time being, as is the HSRNow smartphone app. Local transit users can consult online PDF bus schedules.
DARTS transportation services remain operational, and locals can reach them by phone at 905-529-1717.
The city will continue to provide updates via their website as staff work to rectify the outage.
See more here.
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